Lettings Assistant

Lichfield, West Midlands

To provide a high level of customer service, building relationships with clients, tenants, contractors and landlords.

Will be responsible for regular contact with clients throughout the term of the tenancy. Working within the legal requirements, deal with all inspections and checkouts ensuring satisfaction for both tenant and landlord.

Will ensure a high level of accuracy in the completion of all Company and client documentation.

Key Responsibilities

  • Liase on a day to day basis with existing and new customers and satisfy customer requirements
  • Organise and carry out all internal property inspections within timescale
  • Produce and send landlord reports on inspections with 3 days after inspection
  • Organise inventories to be ready minimum 24 hours before move in; ensure all pages signed and any amendments returned by tenants within 7 day time frame
  • Advise maintenance of any issues raised on amendments as appropriate
  • Follow check out procedures and conduct efficient checkouts
  • Ensure checkout procedures completed in timely fashion
  • Develop relationships with contractors and ensure all have a signed Contractor relationship policy doc and have appropriate insurance.
  • Organise estimates, repairs and maintenance as appropriate
  • Build and maintain strong relationships with clients, tenants and contractors and provide feedback to all parties as appropriate
  • Complete works orders, authorise the works and follow through to completion
  • Organise gas safety maintenance files for all managed properties, ensuring Certificates renewed on time
  • Manage and maintain on a daily basis all administrative systems and procedures
  • Provide clients and tenants with contact point for emergency cover
  • Ensure all administration and admin records are completed and maintained to a highly professional standard
  • Administer all responsibilities in the most cost effective way and always operate within approved budgets and Company policies
  • Authorise and Post invoices from contractors onto software system for payment

Person Specification - (Training and Education, Experience, Skills and Knowledge, Behavioural Skills, Special Circumstances)

Essential

Previous experience in customer face to face dealings

Previous experience in telephone communication

Excellent attention to detail

The ability to meet deadlines

Customer driven with a drive for results

Show respect for others and build relationships

Car owner/Driver

Desirable

Some previous letting experience

Core KPI’s

1. Inspections completed on time and within guidelines

2. Inventory completed 24hours before check in

3. Checkouts completed within legal guidelines

4. Database produced of potential properties and LL’s minimum 10 per month

Job Type: Permanent

Salary: £19,000.00-£21,000.00 per year

Additional pay:

  • Bonus scheme

Benefits:

  • Company pension
  • Life insurance
  • Sick pay
  • Wellness programmes

Schedule:

  • Monday to Friday
  • Weekends

Licence/Certification:

  • Driving License (required)

Work remotely:

  • No

Apply for this role

We confirm that by submitting your details, we will share your personal data with your local Hunters Group branch, to comply with our legitimate interests. To read more, please see our Privacy Policy.