Summary of Position

Report to:    Lettings Manager

The Letting Negotiator will provide a high level of customer service whilst building relationships with colleagues and clients. You will achieve sales targets and assist others in achievement of targets, providing speedy and accurate work in all areas of Company lettings and will play an active part in building and maintaining inter office communication. You will also be required to dress smartly according to company standard and present themselves in an appropriate manner when on an appointment.

You work mainly with the Letting Manager, however, will interact with the maintenance, lettings accounts dept and sales staff daily. Most work will be in the office; however, a percentage may be out of the office on appointments example viewings, inspections etc when this is appropriate. Communications may also take place with staff members at other letting offices and sales offices.

Duties and Responsibilities

• Dealing with day-to-day general enquiries face to face / telephone and administration 
• Completion of all appropriate section of checklists in full and on time
• Registering applicants onto mailing list
• Receiving and processing an application including referencing
• Chasing completion of an application and informing all relevant parties of updates and completion
• Ensuring all files correct for check-in 24 hours before
• Conduct Check-ins
• Organising, booking, and confirming viewings
• Proactively manage own applicants and the mailing list to generate viewings
• Dealing with and actioning website and Rightmove enquiries
• Booking viewings, valuations, and check ins into diary
• Print notice to quit report from system and action accordingly, update system
• Update mailing list
• Viewing call backs within 24 hours of viewings as per software requirements
• Complete move in paperwork and after move in paperwork 
• Update daily on SKIPA applications / viewings / tenant insurance / tenant withdrawn
• Selling appropriate insurances to LL and tenants
• Take messages from overnight answerphone
• Landlord updates
• Maximising income through third party suppliers
• Conducting viewings out of the office on occasion and as required

Role Specific Competencies 

• Communication
• Teamwork
• Responsibility 
• Trustworthy & Ethics
• Commercial Awareness

Principal Measures / KPI’s

• Applicants registered
• Viewings booked
• Applications
• Valuation appointments
• Insurance Sales
• Income

Knowledge & Experience

• Experience in customer face to face dealings             
• Experience in telephone communication                    
• Excellent attention to detail
• Proven success in organisation and efficiency with a good record of personal effectiveness
• The ability to meet deadlines
• Customer driven with a drive for results
• Some previous experience / understanding in the rental market
• Show respect for others and build relationships

Training & Qualifications

• 5 GCSEs at grade 4 or above (C or more in the old grading system)
• Hunters Academy Training endorsed by Propertymark (ARLA and NAEA) will be provided

Key Communications 

All employees, Managers, Directors within the Lettings team, customers, and external suppliers if there is any. (The line manager can confirm this.)