Trainee Software Support Analyst
York, North Yorkshire
We are looking for a trainee software support analyst specialising in bespoke estate agency software to join our team in Head Office in York.
The role is to provide telephone and email support to our clients. This involves taking calls, recording support incidents and resolutions, accessing the users computers using remote access software, managing servers in a datacentre using Amazon AWS and testing new product versions and features.
Good telephone manner is essential and knowledge of computing is desirable. The successful candidate will be able to both understand clients requirements, outline possible resolutions and then deliver solutions.
If you are interested in applying for this role please email your CV to email@example.com