While the COVID-19 pandemic has been a substantial health crisis, it is not as if other health issues and problems have been eradicated. Many people find themselves in a position where they have to manage ailments and conditions when, in other circumstances, they would have visited a medical professional for guidance.
This is why many people will welcome the news that physiotherapy clients can receive treatment again. Guidelines issued by the Welsh Government and the Chartered Society of Physiotherapy means that Bridgend businesses like One 2 One Therapy can treat clients again.
Physiotherapist and Clinic Director, Rhian Davies, spoke to the News From Wales site, saying; “We understand that clients may feel apprehensive about attending a face to face appointment and we would like to assure you that the health and wellbeing of our clients and staff is our utmost priority. We are taking all the recommended precautions based on our governing body The Chartered Society of Physiotherapy & the current Welsh Government Guidelines.”
Safety is paramount at this time
While many people will be pleased to learn they can receive treatment, there will be concerns about safety measures. This is why the clinic is taking additional steps to ensure no one is placed at risk.
Rhian continued by saying; “All staff will be using the appropriate PPE and we have screens erected on our reception desk. Hand washing facilities and hand sanitiser/sterilising wipes are available for clients to use on entry and exit of the clinic. We are staggering appointments and allowing extra time in between clients to sterilize surfaces and make sure clients do not come into contact with one another.”
The clinic is asking that only people who feel fit and well attend for appointments.
Anyone who is suffering from the following symptoms will not be allowed to take their appointment:
· A high temperature
· A new, continuous cough
· If you are deemed as a vulnerable adult
· If you or a member of your household are self-isolating due to COVID 19
Clients will be tested on arrival
Rhian said, “Our reception staff will be taking every clients temperature prior to entering the main reception. This will be taken using a non-contact thermometer. Anyone found to have a high temperature will not be allowed to enter the premises for their appointment.”
As you would expect, the clinic is taking further measures to help it provide a safe service to clients, and to protect the well-being of their staff. Attendees are asked to remain in their car until the designated appointment time, as opposed to waiting in reception.
Also, staff members are accepting pre-payment via telephone or BACS transfer to ensure they don’t have to handle cash or bank cards.
Rhian concluded by saying; “We hope that clients will feel reassured by the safety measures we have put in place and understand that we can only offer face to face appointments to those who urgently need it. Our remote physio consultations and exercise classes have been very successful and these will continue for the foreseeable future.”
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