Our National Coronavirus Response

*This is national guidance for England. If you are in Scotland or Wales, please check with your local office for further guidance*

 

Updated Monday 2nd November

Keeping You Safe. Keeping You Moving.

It goes without saying that the safety of our staff and you, our customers remains our priority during this second lockdown period. The housing market is open, and we want you to be confident, whether buying, selling, letting or renting, you are receiving the best, safe, service possible.

At Hunters, we always put our customers and staff at the heart of what we do. Since May 13th, when the industry reopened its doors, we have acted accordingly and followed government guidance at every step. We know that there are many customers that are looking to move, and we have helped get the country moving again. However, we would like to assure you that we have taken a great deal of time and thought into making sure we continue to act responsibly and professionally at this time.   

Peace of mind – we can do things your way

We are committed to selling and letting properties but for us, it isn't just back to business as usual. We have all learned a lot through the COVID -19 pandemic and continue to do so. At Hunters we are determined to take the best of that learning and make sure we use it for the betterment of all.

We know that many of you are still unsure about what is allowed, and what isn’t, and even under the guidance may not want to be in other people’s homes, or indeed allow others into yours. If you need to, or want to move property during this time, but are shielding, are in regional lockdown in Wales or wish to limit social contact as much as possible, we have a vast range of virtual services available to help you with your move.

If you’re comfortable to have in-home appointments, we can continue doing these with only two households in the property in one viewing. More on this when we have a full government update.  

We have always known every customer is different and every customer’s situation is different, but never has that been truer than it is now. We will never lose sight of how important it is to talk to our customers and from talking and understanding we can help our customers in many ways. From virtual valuations and viewings to in-house market appraisals and property visits. As a business, we would always follow the government guidelines but for us its not just about that, it’s about making a Pledge to you, a Hunters Pledge that says we are here to get you there, SAFELY.

Office Working Protocol

Our protocol for our staff who are office working

Read more

Market Appraisals, Instructions and Viewings

Our protocol for market appraisals, instructions and viewing appointments

Read more

Move ins and out

Our checklist for tenancy move ins and outs

Read more

Property Management Visits

Our checklist and protocol for property management visits

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Get a free virtual valuation of your property!

Find out your property value from the comfort of your own home.

Hunters Pledge

Read our pledge in more detail and read our new protocols here

Selling your home 

During this unprecedented time, Hunters offices nationally are committed to supporting current transactions and seeing them through to completion. Using Hunters Conveyancing and our 24/7 e-platform* (*participating branches only) as well as the My Hunters portal allows you to track your sale from valuation to completion entirely online.  

We are continuing the marketing of our properties that are for sale in alternative pro-active ways that maintain social distancing including the use of virtual viewings.

Many properties are available to view through a virtual viewing or a video tour. Within government guidelines, we can visit properties to view, but we will only do so after qualifying buyers and ensuring they are genuinely interested in the property and viewings must take place with a maximum of two households (including the agent). 

•    You may still book an in-person valuation. Your local agent will visit you at a time and date that suits you, to be in line with best government guidance
•    Hands: On entry to the property we may ask if we can wash our hands and/or we may apply sanitiser.  
•    Face: Face coverings must be worn by all in attendance at a property in line with government guidance and where appropriate we may also wear disposable gloves. Under the circumstances we will not shake hands.
•    Space: During the valuation we will practice social distancing where we must always be 2 metres apart. Alternatively, if more appropriate the customer may move outside while we conduct the market appraisal inside. NB: The government guidance states everyone should wear a face covering in indoor places where you will come into contact with people you do not normally meet.
•    To help us in this, we may ask that you leave all doors open as this will reduce any need to touch handles and doors. Should this not be possible we shall endeavour to wipe any surface that we may have to touch with sanitiser or household cleaning products.
•    Where time allows and it is appropriate, we will take all of the required details, measurements, photos/videos on this visit to avoid re-visiting.

Agents MUST ask whether any party is showing symptoms or has been asked to self-isolate before going ahead. For example, if someone has had Covid-19 they must self isolate and have no contact with anyone for 14 days. Fear not though, if you need to move, we can get this on the market virtually.

Viewings

As a matter of protocol, the initial viewing of a property should be a virtual viewing. This is so we can ensure the property is well liked at the initial viewing stage before we book an actual viewing. Not only does this make sure we maximise everyone’s available time but this way minimise social contact and we keep everyone safe.

It is important that you understand only people from your household or support bubble can be present at the time of the Viewing. The Governments guidance now provides for a restriction of two households being present for a viewing appointment, for clarity the agent is classed as one household. Viewings should be restricted to 15 minutes and conducted separately for none same households viewers.

Hands: On entry to the property we may ask if we can wash our hands and/or we may apply sanitiser. 

Face: Face coverings must be worn by all in attendance at a property in line with government guidance and where appropriate we may also wear disposable gloves. Under the circumstances we will not shake hands.

Space: During the visit we will practice social distancing where we must always be 2 metres apart. Alternatively, the owner or tenant must move outside whilst the viewing takes place inside, to ensure the two households ruling is adhered too. NB: The government guidance states everyone should wear a face covering in indoor places where you will come into contact with people you do not normally meet.

From this point all further work related to the sale or let of the property can be completed remotely by telephone and/or by the customer portal. Appointments can be made at the office should they be required and will be spaced out sufficiently to ensure social distancing can be adhered to in the office

Moving in & out - Lettings

Moving In

We, or a 3rd party company will visit the property before your move in date to carry out an Inventory and Schedule of Condition report and to complete any Safety Checks or works which are needed.  We will endeavour to leave 72 hours between visits and your move in.

NB all our contractors have agreed to/been issued with a stay safe Health and Safety declaration with this regard.

To limit social contact, where possible, all paperwork and agreements will be signed online via docusign. If that is not possible, we will book in an appointment for the customer to drop the documents in to the office. We would ask that these meeting times are booked in advance. Again, this is to ensure safety for everyone and avoid a number of visitors entering the office at any one time.

To limit social contact and social distancing rules we will hand over keys in an envelope having first been sanitised.

Moving Out

We, or a 3rd party company will visit the property to carry out a Checkout Report as soon as practicable, possibly after your tenancy end date.  Where possible this will normally be at least 72 hours since you vacated and we would ask that the property is thoroughly cleaned prior to such a visit.

NB all our contractors have agreed to/been issued with a stay safe Health and Safety declaration with this regard.

To limit social contact and social distancing rules we would ask that you hand over keys in an envelope having first been sanitised.

Whilst practicing social distancing we will discuss the findings of the checkout report in order to endeavour to agree if any works and therefore deductions are required from the deposit.  To limit social contact, where possible, all paperwork and agreements will be signed online via docusign. Again, this is to ensure safety for everyone and avoid a number of visitors entering the office at any one time.

Not all Move/Check Outs can or will take place with the Tenant in attendance with us, this is normal practice and we will carry out the same without you being present and follow up all findings with you via phone and email in the first instance.

Property Management Visits

We, or a 3rd party company will visit the property having given you written notice.  These visits typically take place up to 3 times per year. NB all our contractors have agreed to/been issued with a stay safe Health and Safety declaration with this regard.

Not all Property Management visits can or will take place with the Tenant in attendance, this is normal practice and we will carry out the same without you present and follow up all findings via phone and email in the first instance.

We will walk around the property and grounds and avoid touching any surfaces, belongings or furniture to visually inspect the condition.  Should you wish to bring our attention to a specific item/issue the customer can endeavour to do so whilst maintaining a distance.  We may take photographs/video of certain areas or items to assist with social distancing.

Whilst practicing social distancing we will discuss the findings of the visit in order to endeavour to agree if any works are required from either party.  To limit social contact, where possible, any follow up paperwork will be emailed or discussed via telephone.  Again, this is to ensure safety for everyone and avoid a number of visitors entering the office at any one time.