Branch Manager

Position Summary

The Branch Manager will proactively drive business growth within the estate agency market. This involves actively generating leads, managing staff, and effectively managing their own time and diary to optimize  branch resources. The role requires a strong emphasis on accuracy, attention to detail, and delivering exceptional customer service to build and maintain positive relationships with clients and colleagues. Meeting and exceeding targets and objectives are key responsibilities of the role.

Principal Responsibilities

1. Business Development and Marketing:

  • Actively pursue new business opportunities following established strategies.
  • Develop and implement marketing and canvassing plans to attract potential business.
  • Analyse market trends and customer needs to tailor services and offerings accordingly.
  • Maximise business opportunities by promptly responding to website and online property portal enquiries.
  • Drive lead generation through collaboration with third-party suppliers such as insurances and utilities.
  • Provide detailed reports on a weekly/monthly basis about the business in line with KPIs to track progress and inform senior manager with the information.

2. Training, Coaching and Leadership:

  • Conduct one-to-one ongoing and annual reviews according to company standards to ensure continuous improvement.
  • Ensure compliance with internal procedures and systems from registering applications to tenancy move-ins and property completion processes.
  • Facilitate ongoing staff development to ensure high levels of professionalism and customer service.

3. Customer Service and Administration:

  • Handle day-to-day general enquiries, both face-to-face and over the telephone, promptly and professionally.
  • Ensure all enquiries and administrative tasks are completed accurately and in a timely manner.
  • Maintain comprehensive records of all interactions and transactions on the designated software system.
  • Provide exceptional customer service throughout the property lifecycle, from initial enquiries to completion/move out.
  • Implement company training via the portal and ensure staff participation to reinforce learning and skill development

4. Compliance and Legal Responsibilities:

  • Ensure compliance with all relevant legislation and regulations governing the industry.
  • Oversee the completion of all appropriate sections of checklists and documentation to meet legal requirements.
  • Uphold compliance with The Property Ombudsman Code of Practice and other industry standards.
  • Regularly review and update internal processes and systems to ensure compliance and efficiency.
  • Any ad hoc requests made by senior management

Experience / Qualities Required

  • Previous experience in a similar role within the UK estate agency industry.
  • Excellent communication and interpersonal skills.
  • Proven track record in business development and achieving targets.
  • Ability to lead and motivate a team to deliver exceptional results.
  • Proficiency in relevant software systems and technology.
  • Attention to detail and strong organizational skills.
  •  Previous People Management experience (desirable)

Apply for this job

Submit your CV for a chance to join our team and showcase your skills and qualifications.

* indicates required fields

Name*
Max. file size: 50 MB.
Max. file size: 50 MB.
This field is hidden when viewing the form
This field is hidden when viewing the form
Every now and then, Hunters (and its franchisees and selected third parties, detailed in our privacy policy) would like to send you news, updates and promotions of our services that are relevant to you. Selecting YES tells us that you’re OK with this. See our Privacy Policy for more details. You can, of course, opt out of these communications at any time.*

Your Explicit Consent

We use a third party service called LeadPro to process your personal details and provide additional services. By submitting your details you are giving your consent for your details to be processed by LeadPro.

Our Privacy Policy and Notice describes how we use your data, who we might share it with and what rights you have.