Summary of Position:
The Senior Sales Negotiator will provide a high level of customer service whilst building relationships with colleagues and clients. The role is responsible for booking valuations, viewings, maintaining customer records and achieving sales targets whilst maintaining a professional appearance at all times.
In this senior role, you’ll excel in customer service, relationship-building, and meeting targets and KPIs.
Most work will be in the office; however, a percentage may be out of the office conducting viewings when this is appropriate. Communications may also take place with staff members at other sales offices.
Duties and Responsibilities:
Customer Engagement and Relationship Management:
- Involvement in client engagement and relationship management, assisting less experienced staff where necessary in conducting accompanied viewings, negotiating offers, and maintaining records.
- Provide hands-on administrative tasks such as booking viewings, updating customer records, and managing administrative systems efficiently.
- Lead by example in business development and sales, sharing insights with colleagues to generate offers, secure new business, and oversee sales progression.
- Foster a collaborative and supportive environment, assisting less experienced staff in building relationships with colleagues and clients, and providing guidance in leadership and decision-making processes.
Administrative Management:
- Supervise and support less experienced staff in booking viewings and updating customer records.
- Provide advice in entering customer feedback into the system.
- Lead efforts to improve administrative systems and boost team productivity.
- Advise less experienced staff to achieve best results.
Business Development and Sales Generation:
- Lead in making offers and finding new business opportunities.
- Offer thorough property valuations.
- Handle complex sales transactions and solve any related problems.
Collaboration and Leadership:
- Build relationships with colleagues and clients.
- Work closely with other third-party operators where appropriate to exceed customer expectations.
- Manage morning meetings in the absence of the manager.
- Assist in training staff as required.
- Any ad hoc requests made by senior management.
Role Specific Competencies
- Property Market Expertise: Understand local property dynamics, pricing, regulations, and transaction processes to navigate the market effectively.
- Negotiation and Communication Skills: Negotiate effectively, communicate clearly with clients, colleagues, and stakeholders throughout the sales process.
- Customer Relationship Management: Build and maintain positive client relationships, provide excellent service, and understand individual needs.
- Sales and Business Development: Generate leads, convert inquiries, secure offers and sales, while meeting sales targets and strategies.
- Organisational and Administrative Proficiency: Manage tasks, appointments, and administrative duties efficiently, ensuring accuracy, compliance, and timely completion.
- Problem-Solving and Adaptability: Identify and address transaction challenges, employ creative problem-solving, and adapt to market changes and client demands.
Principal Measures / KPI’s
- Property Sales Volume: Measure successful property sales, including inter-branch referrals, demonstrating market effectiveness.
- Customer Satisfaction: Assess client feedback, considering referrals, reflecting exceptional service.
- Conversion Rate: Track inquiries to viewings, valuations, offers, showcasing sales expertise.
- Administrative Efficiency: Monitor task completion time, ensuring accuracy, including referrals documentation.
- Negotiation Success: Assess offer acceptance, sales income, reflecting strong negotiation skills.
- Problem Resolution Time: Measure transactional issue resolution, including mortgage and conveyancing referrals.
Knowledge & Experience
- Property Market Understanding
- Sales and Negotiation Skills
- Customer Relationship Management
- Administrative Proficiency:
- Problem-Solving Aptitude:
- Team Collaboration:
Training & Qualifications
- 3 GCSEs at grade 4 or above(C or more in the old grading system)
- Hunters Academy Training endorsed by Propertymark (ARLA and NAEA) will be provided
Key Communications
All employees, Managers, Directors within the Sales team, customers, solicitors, and external suppliers if there is any. (The line manager will confirm this.)
