Summary of Position:

Report to:   Local Manager

Duties and Responsibilities:

• Liaise on a day-to-day basis with customers and manage customer enquiries
• Book viewings using the company’s system
• Complete customer records and update records in the system
• Conduct accompanied viewings with clients and establish needs 
• Encourage second viewings; offers etc where appropriate
• Enter customer viewing feedback on to the system
• Generate offers.
• Adhering to legislation progress offers to sale and completion
• Generate new business by booking valuation appointments
• Build relationships with colleagues and clients
• Manage and maintain daily all administrative systems and procedures. 
• Liaise with clients and solicitors as appropriate to deliver excellent customer service
• Maintain an excellent standard of company records
• Work closely with other third-party operators where appropriate to exceed customer    expectations
• Administer all responsibilities in the most cost-effective way and always operate within approved budgets and Company Policies
• Communicate the Company vision/values where appropriate to customers and third parties.
• Conducting valuations and instructions
• Undertake Sales progression
• Manage morning meetings in the absence of the manager
• Assist in training staff as required
• Any ad hoc requests made by senior management.

Role Specific Competencies 

• Communication
• Teamwork
  • Responsibility 
  • Trustworthy & Ethics
  • Organised
• Self-motivated

Principal Measures / KPI’s

• Valuation appointments booked 
• Viewings
• Sales Income
• Mortgage appointments referrals
• Conveyancing referrals
• Inter branch referrals

Knowledge & Experience

• Experience in customer face to face dealings             
• Experience in telephone communication                    
• Excellent attention to detail
• Proven success in organisation and efficiency with a good record of personal effectiveness
• The ability to meet deadlines
• Customer driven with a drive for results
• Some previous experience / understanding in sales
• Show respect for others and build relationships

Training & Qualifications

• 3 GCSEs at grade 4 or above (C or more in the old grading system)
• Hunters Academy Training endorsed by Propertymark (ARLA and NAEA) will be provided

Key Communications 

All employees, Managers, Directors within the Sales team, customers, solicitors, and external suppliers if there is any. (The line manager will confirm this.)