First, we pledge that only safe and healthy people will visit our customers’ homes, and we will be well on the day of the appointment with no signs of illness in the past two weeks’. This includes any family the staff member lives with.
When we contact a customer to book in a valuation visit at the customer’s home we always ask if anyone in the property is showing any signs of illness and if so, for how long. If the customer has been unwell, we will ask how long the recovery has been for. For example, if someone has had Covid-19 they must have no contact for 14 days.