Duties and Responsibilities:
To provide a high level of customer service whilst building relationships with colleagues and clients whilst achieving and assisting others in the achievement of targets. Providing speedy and accurate work in all areas of Company lettings and playing an active part in building and maintaining inter-office communication.
Working closely with the Letting Manager to oversee the day-to-day running of the branch and lettings negotiator. Interacting with the maintenance, lettings accounts dept and sales staff daily.
An office-based role with a requirement to attend out of office appointments to include viewings, inspections etc where necessary. Interactions with peers and staff at other letting offices and sales offices is required.
Key Responsibilities
· Managing with day-to-day general enquiries face to face / telephone and administration
· Completion of all appropriate section of checklists in full and on time
· Registering applicants onto mailing list
· Receiving and processing an application including referencing
· Chasing completion of an application and informing all relevant parties of updates and completion
· Ensuring all files correct for check-in 24 hours prior to arrival of tenant.
· Conduct Check-ins
· Organising, booking, and confirming viewings
· Proactively manage own applicants and the mailing list to generate viewings
· Dealing with anctioning website and Rightmove enquiries
· Booking viewings, valuations, and check ins into diary
· Print notice to quit report from system and action accordingly, update system
· Update mailing list
· Viewing call backs within 24 hours of viewings as per software requirements
· Complete move in paperwork and after move in paperwork
· Update daily on SKIPA applications / viewings / tenant insurance / tenant withdrawn
· Selling appropriate insurances to LL and tenants
· Take messages from overnight answerphone
· Landlord updates
· Maximising income through third party suppliers
· Conducting viewings out of the office on occasion and as required
· Any ad hoc duties as required by management
Role Specific Competencies
· Communication
· Teamwork
· Responsibility
· Trustworthy & Ethics
· Commercial Awareness
Principal Measures / KPI’s
· Applicants registered
· Viewings booked
· Applications
· Valuation appointments and instructions
· Insurance Sales
· Income
Knowledge & Experience
· Experience in customer face to face dealings
· Listing experience ideally
· Good local knowledge
· Up to date knowledge of lettings legislation
· Experience in telephone communication
· Excellent attention to detail
· Proven success in organisation and efficiency with a good record of personal effectiveness
· The ability to meet deadlines
· Customer driven with a drive for results
· Some previous experience / understanding in the rental market
· Show respect for others and build relationships
Training & Qualifications
· Hunters Academy Training endorsed by Propertymark (ARLA and NAEA) will be provided
· 5 GCSEs at grade 4 or above (C or more in the old grading system)
Other
Requirement to dress smartly according to company standard and present themselves in an appropriate manner when on an appointment
