We are currently looking for a full time Property Maintenance Administrator to cover our highly performing branches in Bingley & Shipley. The ideal candidate must be able to deliver outstanding customer service to our clients and work at a fast pace.
The successful candidate will have a proven track record in customer service, achieving deadlines and providing attention to detail. They will actively demonstrate the ability to build relationships with customers and meet customers’ high service expectations.
Key responsibilities include:
- Dealing with maintenance issues reported online, in person & over the telephone
- Daily chasing outstanding maintenance jobs
- Constantly update all tenants & landlords
- To ensure all are maintenance jobs are completed quickly as per legal requirements
- Booking and dealing with end of tenancy checkouts
- Cross check move in inventories against checkout reports with great attention to detail
- Identify differences between move in and checkout reports
- Inform tenants of negative checkout results & arrange repair/ cleaning works
- Liaise between tenants & landlords to agree deposit deductions
- Deal with checkout and maintenance disputes
- Gather and provide documents for deposit disputes
- Booking and completing mid tenancy property visits
- Raising issues with Tenants following negative inspection results
- Arranging legally required safety checks
- Dealing with right to rent & tenancy renewals
- Dealing with accounts queries and chasing arrears
- Answering phone calls & dealing with day-to-day enquiries
- A full driving license with access to own transport is essential
- Monday to Friday 09:00-17:30 & alternate Saturdays 09:00-13:00
- Salary £22,000-£25,000 + commission. Salary depending on experience
Please send your CV to Daniel Berrisford at daniel.berrisford@hunters.com
